1. Custom-Made Items — No General Right of Return

All products sold by Craft Canvas Clothing are custom-tailored and made to order to your individual specifications. Under Article 16(c) of EU Directive 2011/83/EU (Consumer Rights Directive), the standard 14-day right of withdrawal does not apply to goods made to a consumer’s individual specifications.

We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection by the customer, or dissatisfaction with a design that was approved before production. Each piece is made exclusively for you and cannot be resold.

2. When We Do Accept Returns

We will accept a return or provide a remedy only in the following circumstances:

• The item is materially defective (e.g., tears, holes, significant fabric faults not caused by customer use or washing).
• The item was produced incorrectly and materially differs from the specifications confirmed in your written order confirmation.
• The item was damaged in transit (see Section 4 below).

In all eligible cases, you must notify us within 14 calendar days of receiving your order. Claims submitted after this window may not be accepted.

3. How to Submit a Return Request

To initiate a return or remedy request:

• Email us at info@craftcanvas-clothing.com with your order number and a clear description of the issue.
• Attach photographs clearly showing the defect or discrepancy.
• We will review your claim and respond within 3 business days.

Do not return any item without our prior written authorisation. Unauthorised returns will not be processed and may be returned to sender at your cost.

4. Transit Damage

If your order arrives visibly damaged:

• Photograph the damage and the outer packaging immediately upon receipt.
• Notify us within 48 hours of delivery at [your@email.com].
• We will liaise with the carrier to investigate and will replace or refund the order as appropriate.

5. Available Remedies

Where a return or defect claim is validated, we will offer one or more of the following at our discretion:

• Repair of the defective item (where feasible).
• Replacement with a correctly produced item.
• Partial or full refund to your original payment method.

Refunds are processed within 5–10 business days of us receiving the returned item or confirming a remedy.

6. Return Shipping Costs

If a return is accepted due to our error or a confirmed manufacturing defect, we will cover the reasonable cost of return shipping. All other situations — including where incorrect information was provided by the customer — are the customer’s responsibility for return shipping costs.

7. Situations Where We Cannot Accept Returns

We are unable to offer a return or refund in the following cases:

• Change of mind or no longer wanting the item.
• Incorrect size, colour, or specification submitted by the customer.
• Items showing signs of use, washing, or alteration by the customer.
• Slight colour variation due to differences between screen displays and real fabric.
• Minor natural variation inherent to handcrafted items (e.g., slight texture differences).
• Damage caused by improper care or use after delivery.

8. Contact

• Email: info@craftcanvas-clothing.com
• Website: https://craftcanvas-clothing.com