Shipping Policy

1. Where We Ship

Craft Canvas Clothing ships worldwide. We deliver to customers across the EU, the UK, North America, Australia, and beyond. If you are unsure whether we ship to your country, please contact us at [your@email.com] before placing your order.

2. Production & Processing Time

All items are handcrafted and made to order. Please allow 2–4 weeks for production before dispatch. The timeline begins once:

  • Your 50% deposit has been received and cleared.
  • All order details (design, size, material) have been confirmed in writing.

During busy periods, production times may be slightly longer. We will inform you promptly if this applies to your order.

3. Shipping Methods & Estimated Delivery

We use reputable international carriers (e.g., DHL, DPD, GLS, or equivalent). Once dispatched, you will receive a shipping confirmation with a tracking number. Estimated delivery times after dispatch:

  • Hungary: 1–3 business days
  • EU countries: 3–7 business days
  • UK: 5–10 business days
  • USA & Canada: 7–14 business days
  • Australia & New Zealand: 10–20 business days
  • Rest of the world: 10–21 business days

These are carrier estimates and are not guaranteed. Actual delivery may vary due to customs processing, carrier capacity, or local conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. All costs are displayed before you confirm payment. No hidden fees.

5. Tracking Your Order

Once dispatched, you will receive a tracking number by email. If you have not received a shipping notification within your expected production window, please get in touch.

6. Customs, Import Duties & Taxes

For deliveries outside Hungary, your order may be subject to customs duties, import taxes, or VAT levied by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

We recommend checking your country’s import regulations before placing an order. We are unable to refund shipping costs if a parcel is refused or abandoned due to unpaid customs charges.

7. Export Compliance

All shipments are made in compliance with Hungarian and EU export regulations. We accurately declare the contents and value of all parcels on customs documentation. We do not under-declare values to reduce import duties.

8. Failed Deliveries & Returned Parcels

If a parcel is returned due to an incorrect address, refusal of delivery, or failure to collect, we will contact you. Re-shipment will incur an additional shipping charge. We are not responsible for losses arising from incorrect address information provided by the customer.

9. Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe, contact us and we will investigate with the carrier. We are not liable for delays caused by customs authorities, carriers, or force majeure events, but we will do our best to assist in resolving the situation.

10. Contact

  • Email: info@craftcanvas-clothing.com
  • Website: https://craftcanvas-clothing.com